We offer complimentary ground shipping to the contiguous United States.
We ship via USPS and UPS to provide you with the fastest and most reliable service available.
We offer two types of shipping, ground and next-day air. To expedite shipment, place your order before 12:00PM EST, choose “Express” at checkout and you’ll receive it the next day.
Rio Soul partners with Boxzooka, a global landed cost e-commerce logistics provider, to offer international shopping. Boxzooka provides all of our prices to be displayed in your currency and displays your final total during Checkout. Boxzooka also provides you with the advantage of a fast and economical international shipping network.
When you place an international order, your transaction will be with Boxzooka, but Rio Soul will still be your contact for all your customer service needs.
How to Order
Select the Change Country link at the upper right corner of our site and choose your shipping destination.
Start shopping! When you check out, both your financial transaction and shipment will be processed by Boxzooka. You’ll see a guaranteed order total, including all shipping costs and any applicable duties and taxes. For most countries, you can choose to pay duties and taxes at time of Checkout or you can select the option to pay duties and taxes upon delivery. When indicated in Checkout, some countries offer only the option to pay duties and taxes upon delivery.
If you don’t see your country listed, Rio Soul doesn’t currently ship to that destination.
If you are shipping to a U.S. or an APO/FPO address, simply proceed through the regular Checkout process.
Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Boxzooka and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.
RioSoul.com updates exchange rates every day. You’ll receive a message if exchange rates have been updated while you’re shopping.
Duties & Taxes
International taxes, tariffs and value-added tax (VAT) will be calculated and displayed at Checkout. They are based on the purchased merchandise’s country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries that Boxzooka supports. You have the option to pay these required charges during Checkout. If the charges are paid at Checkout, the order total (merchandise landed cost) is guaranteed by Boxzooka, you are not required to pay any additional fees (no COD) at the time of order delivery and you will receive your order much faster than if you did not prepay the duties and taxes.
Some international destinations have the option to pay duties and taxes at the time of order delivery (COD). If you select this option, you will be required to pay duties and taxes, along with any collection fees, to the shipping carrier upon receipt. The order total (merchandise landed cost) cannot be guaranteed and may differ from what is quoted online at Checkout. If the due charges are not paid COD, the merchandise will be returned back to Rio Soul and the customer will not be refunded any of the shipping charges.
Currently, Boxzooka supports Visa®, MasterCard®, American Express®, PayPal®, PayPal Express®, Interac Online® and more with additional payment options coming soon. Payment methods vary by destination; you’ll see all your options during Checkout. You’ll see “BXZ Rio Soul” on your credit card statement.
Shipping Options & Charges
International shipping costs will be calculated and guaranteed by Boxzooka based on the items you are purchasing, your chosen shipping method and your shipping destination.
International customers may ship to multiple addresses by placing a separate order for each shipping address. We can’t ship single international orders to multiple addresses at this time.
Once your transaction is complete, Rio Soul will ship your item to the Boxzooka shipping hub in the United States. Boxzooka then ships your order to its final international destination.
Most in-stock items will arrive in 2-5 business days for express delivery and 4-12 business days for standard delivery. You’ll see shipping options specific to your destination in Checkout.
Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Returns & Exchanges
Orders shipped internationally aren’t eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.
For a refund that includes duties, taxes and tariffs, please contact Rio Soul customer service and ask them to send you a Return Merchandise Authorization form. Mail the completed form with your item(s) to Boxzooka, our international shipping partner. Boxzooka will credit your account when it receives the form and merchandise. You will also receive an email to confirm that the return has been completed. If you selected to pay duties and taxes at time of delivery (COD), you will not be credited for original duties and taxes paid.